Cancellations, Replacements & Refund Policy

Simple & Transparent Cancellation

At Hire An Hour (Ilashbati Services Pvt. Ltd.), we understand that plans change. Whether your schedule shifted, a family member arrived early, or you no longer require assistance, we provide straightforward, transparent options to reschedule or cancel your service request.

You can submit a cancellation request through any of the following official channels:

• In-App / Website Dashboard: Go to your active bookings, select the service, and tap 'Cancel or Reschedule'.
• Customer Support Helpline: Call our support desk directly at +91 844-844-9303 or message us on WhatsApp at 72051 71885.
• Direct Email Notice: Send an email with your Booking ID and mobile number to hr@hireanhour.com.

Maids, Cooks, and Drivers by the Hour

For hourly on-demand bookings (e.g. 2-hour housekeeping, on-demand cook for a dinner, or a chauffeur for a day commute across Bhubaneswar & Cuttack):

• Cancellation before dispatch (1+ hour prior to booking slot): 100% Free cancellation with zero penalty.
• Rescheduling (1+ hour prior to booking slot): Reschedule to any available time slot at zero additional charge.
• Last-Moment Cancellation (once professional has departed hub or arrived on-site): A nominal charge of ₹100 to ₹500 is applied, depending on the service tier, to fairly compensate the service worker for their travel time, fuel, and reserved work opportunity.

Full-Time Maids, Cooks, and Patient Attendants

For permanent household support contracts (monthly maids, live-in/live-out cooks, child attendants, and elderly patient caregivers):

• Cancelling Ongoing Monthly Subscriptions: You can stop your permanent service subscription at any moment by notifying hr@hireanhour.com. Your subscription will be halted immediately, and no future monthly payments will be initiated.
• Free Replacement Shield (Up to 6 Months): If an assigned helper leaves, falls ill, or does not suit your family's routine, Hire An Hour provides quick, free replacement staff at zero additional placement fee.
• 10-Day Adjustment Period: During the initial 10-day trial period of a permanent placement, if you find the candidate unsuitable and choose not to take a replacement, the unutilized portion of the service fee will be refunded on a pro-rata basis.

Sofa Extraction, Floor Scrubbing & Home Sanitization

Deep machine cleaning requires reserving specialized industrial equipment and multiple-technician crews:

• Cancellation 4+ hours prior to scheduled appointment: 100% Full refund with zero deduction.
• Rescheduling up to 2 hours before appointment: 100% Free of charge to any date within 30 days.
• Cancellation after specialized crew and machinery arrive at doorstep: A nominal machine transit fee of ₹300 is deducted to cover logistics and technician transit costs, and the remaining amount is refunded immediately.

Identity Check & Police Record Verification

For standalone background verification orders requested for personal domestic staff, drivers, or office employees:

• Cancellation within 24 Hours of Ordering: A 100% full refund will be initiated immediately.
• Post 24-Hour Window: Because formal police record inquiries, address physical visits, and government database validation are legally lodged with jurisdictional authorities within 24 hours, cancellations and refunds are not available once field verification has commenced.

When & How You Receive Your Money

All refunds are routed directly back to the original source of payment used during booking (UPI, credit card, debit card, or net banking) via our RBI-authorized banking gateway:

• UPI & Instant Wallets (Google Pay, PhonePe, Paytm): 24 to 48 hours from cancellation approval.
• Debit & Credit Cards (Visa, Mastercard, RuPay): 5 to 7 business days, depending on your issuing bank.
• Net Banking & Direct Bank Transfers: 7 to 10 working days from the date of initiating the refund.
• Cash on Delivery Bookings: For advance tokens paid for COD bookings, refunds are credited directly via bank account transfer (NEFT/IMPS) upon receiving client bank details.

Uncontrollable Emergencies in Odisha

Odisha occasionally experiences severe monsoon weather, cyclones, waterlogging, or government curfew/bandh advisories. In any such circumstance:

• Full Fee Waiver: If a booking cannot be fulfilled due to severe weather, road flooding, or government safety advisories, all cancellation fees are completely waived.
• Priority Rescheduling: Your appointment will be prioritized for the very next safe available time slot as soon as normal road transit resumes.
• 100% Full Refund Option: If you prefer not to reschedule an emergency-affected booking, a 100% full refund is issued immediately.

Need Immediate Assistance with a Refund?

If your refund has not reflected within the stated banking timeline or if you have any questions regarding your cancellation:

• Dedicated Refund Desk Email: hr@hireanhour.com (Reference your Booking ID)
• Customer Helpline: +91 844-844-9303 / 72051 71885 (Available 7 Days a week, 7 AM – 9 PM)
• Corporate Office: Ilashbati Services Pvt. Ltd., Plot No-516/1619/4535, Genesis Villa, Near Patia Big Bazar, Chandrasekharpur, Bhubaneswar - 751022