Terms of Service & User Agreement

Scope of These Terms

These Contractual Terms of Use (“Terms”) govern the access or use by you, an individual or entity from within India, of applications, websites, content, products, and services (collectively, the “Services”) made available by Ilashbati Services Private Limited, a private limited company established in India, having its registered office at Plot No-516/1619/4535, Genesis Villa, Patia, Near Patia Big Bazar, Chandrasekharpur, Bhubaneswar, Khordha, Odisha - 751022, India (operating under the brand name 'Hire An Hour').

PLEASE READ THESE TERMS CAREFULLY BEFORE ACCESSING OR USING THE SERVICES. Your access and use of the Services constitutes your agreement to be bound by these Terms, which establishes a legally binding contractual relationship between you and Ilashbati Services Pvt. Ltd. If you do not agree to these Terms, you may not access or use the Services.

Privacy Policy Incorporation

Ilashbati Services Pvt. Ltd. has established a comprehensive Privacy Policy that explains to users how their personal data and identity verification information is collected, stored, and utilized. Your acceptance of these Terms signifies that you have also read, understood, and consented to the Hire An Hour Privacy Policy.

Scope of Household & Office Support

Hire An Hour provides a technology platform and coordinated dispatch network that enables users of Hire An Hour's mobile applications, website, or direct support lines to arrange and schedule on-demand and permanent home services, including:

• House maid and housekeeping services (sweeping, mopping, utensil washing, dusting)
• Professional home cooks and kitchen assistants for daily or hourly meal preparation
• Deep machine cleaning (sofa shampooing, carpet extraction, floor scrubbing, bathroom deep sanitization)
• Daily driver and chauffeur services for private or commercial travel
• Patient attendants and elderly companions providing non-clinical daily assistance
• Trained child attendants and reliable babysitting supervision
• Background verification and employee identity record checking services

Service Delivery & Partner Network

You acknowledge that portions of the Services may be made available under Hire An Hour's various brands or coordinated logistics hubs across Bhubaneswar and Cuttack. You also acknowledge that services may be fulfilled by independent third-party service contractors, authorized hub managers, or registered partners who are verified and trained under Hire An Hour's standard operating protocols.

Account Registration & Security

In order to book services and use most features of the platform, you must register for and maintain an active personal user account. Account registration requires you to submit certain personal information, such as your full name, address, valid mobile telephone number, and payment preferences.

You agree to maintain accurate, complete, and up-to-date information in your account. Your failure to maintain accurate information may result in your inability to access or receive services. You are solely responsible for all activity that occurs under your account and agree to maintain the security and confidentiality of your login credentials at all times.

SMS, WhatsApp & Phone Communications

By creating an account or booking a helper, you agree that Hire An Hour and its service professionals may contact you by telephone, SMS, or WhatsApp messages (including automated notification systems) at any of the contact numbers provided by you or on your behalf in connection with your service requests.

These communications include service booking confirmations, professional dispatch updates, OTP authentication, helper identity credentials, and safety alerts.

Promotional Codes & Referral Credits

Hire An Hour may, in its sole discretion, create promotional codes or discounts that may be redeemed for service credit or other features, subject to any additional terms established per promotional campaign. Promotional codes are non-transferable, cannot be duplicated or sold, and may expire prior to your use.

Transparent Rate Cards & Charges

You understand that use of the Services results in charges to you for the services or goods you receive ('Charges'). Hire An Hour calculates charges using transparent, publicly accessible rate cards (hourly housekeeping starting from ₹120/hr, structured machine cleaning contracts, and permanent staffing plans).

Charges will be inclusive of applicable taxes where required by law. Charges paid by you are final and non-refundable, unless otherwise determined by Hire An Hour in accordance with our official Cancellation & Refund Policy.

Payment Methods & Settlements

All Charges are facilitated by Hire An Hour using your preferred payment method designated in your booking (such as UPI, net banking, debit/credit card, or verified cash on delivery upon service fulfillment). Following completion of the service, Hire An Hour will issue a digital receipt and service summary via SMS, WhatsApp, or email.

Damage or Deep Cleaning Repair Fees

You shall be responsible for the cost of repair for damage to, or necessary specialized cleaning of, third-party provider tools, equipment, or machinery resulting from gross misuse or intentional negligence of the Services under your account beyond normal wear and tear.

Safe & Respectful Working Environment

Clients agree to provide a safe, respectful, and hazard-free domestic or commercial working environment for all visiting Hire An Hour personnel. This includes providing reasonable access to water, electricity, and facilities necessary to perform the requested housekeeping, cooking, or machine cleaning tasks.

Hire An Hour maintains a strict zero-tolerance policy against any physical, verbal, or psychological harassment, discrimination, or abusive conduct towards service personnel. Violation of this clause warrants immediate service termination and legal reporting under applicable laws.

Safeguarding of Valuables & Fragile Items

While all Hire An Hour staff undergo strict police verification and background screening, clients are advised to exercise standard prudence by securing cash, jewelry, confidential legal documents, and high-value fragile heirlooms prior to the arrival of service staff.

Service Provision 'As Is'

Except as expressly stated in writing, the Services are provided 'as is' and 'as available.' Hire An Hour disclaims all representations and warranties, express, implied, or statutory, not expressly set out in these terms, including the implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Hire An Hour makes no representation, warranty, or guarantee regarding the reliability, timeliness, quality, suitability, or availability of the services or goods requested through the use of the platform.

Verification Standards & Due Diligence

Hire An Hour performs identity checks, criminal record checks via official state police databases, and address verification for staff onboarded onto its platform. However, Hire An Hour does not guarantee the ongoing personal conduct or moral character of any individual service provider outside their professional scope of duty.

a. Exclusion of Certain Damages

Ilashbati Services Pvt. Ltd. hereby disclaims any liability for indirect, incidental, special, exemplary, punitive, or consequential damages, including lost profits, lost data, personal injury, or property damage related to, in connection with, or otherwise resulting from any use of the services, regardless of the negligence of Ilashbati Services Pvt. Ltd.

b. Cap on Total Liability

The total aggregate liability of Ilashbati Services Pvt. Ltd., whether in contract, tort (including negligence), warranty, or otherwise, arising out of or related to these Terms or the Services, shall not exceed the total fees paid by the client to Ilashbati Services Pvt. Ltd. for the specific service booking giving rise to the claim.

c. Third-Party Services & Force Majeure

Ilashbati Services Pvt. Ltd. shall not be liable for any failure or delay in performing its obligations under these Terms if such failure or delay is caused by events beyond its reasonable control, including natural disasters, cyclones, floods, extreme weather, strikes, civil disturbances, government lockdowns, or internet/telecom outages.

d. Notice of Claims

Clients agree to notify Ilashbati Services Pvt. Ltd. in writing within forty-eight (48) hours of the completion of the service regarding any complaints, property concerns, or claims. Failure to provide timely written notice shall constitute a waiver of the claim.

e. Indemnification

You agree to indemnify and hold Ilashbati Services Pvt. Ltd. and its officers, directors, employees, and agents harmless from any and all claims, demands, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of or in connection with: (i) your use of the Services; (ii) your breach or violation of any of these Terms; or (iii) your violation of the rights of any third party or service provider.

Amicable Dispute Resolution & Escalation

Hire An Hour is committed to customer satisfaction. In the event of any grievance or dispute arising out of your booking, you agree to first contact our dedicated Grievance Redressal Officer at hr@hireanhour.com or toll-free at +91 844-844-9303. Our team will make good-faith efforts to investigate and resolve your concern within seven (7) business days.

Arbitration & Jurisdiction

Any dispute, controversy, or claim arising out of or relating to this contract, including its formation or breach, that cannot be resolved amicably, shall be referred to and finally resolved by arbitration in accordance with the Arbitration and Conciliation Act, 1996 of India.

The seat and venue of arbitration shall be Bhubaneswar, Odisha, India. The arbitration shall be conducted by a sole arbitrator appointed mutually by the parties. The language of arbitration shall be English.

Subject to the arbitration clause, the courts of competent jurisdiction located in Bhubaneswar and Cuttack, Odisha shall have exclusive jurisdiction over all matters arising out of or related to these Terms.

Claims of Copyright Infringement

Claims of copyright infringement regarding content on Hire An Hour's platforms or mobile applications should be sent to hr@hireanhour.com with relevant supporting documentation.

Official Company Notices

Ilashbati Services Pvt. Ltd. may give notice by means of a general notice on the Services, electronic mail to your email address in your Account, or by written communication sent by registered post or courier to your address provided in your Account.

Severability & Entire Agreement

If any provision of these Terms is held to be illegal, invalid, or unenforceable under any law, such provision shall be deemed not to form part of these Terms, and the legality, validity, and enforceability of the remaining provisions shall not be affected.

These Terms constitute the entire agreement and understanding of the parties with respect to its subject matter and replace all prior or contemporaneous agreements or undertakings.