Client Storage Transparency · Ilashbati Services Pvt. Ltd.

Cookie Policy & Web Storage Transparency

We prioritize your digital autonomy. This policy outlines how Hire An Hour (Ilashbati Services Pvt. Ltd.) utilizes browser cookies, LocalStorage tokens, and session caches to power instant maid, cook, and driver dispatch across Bhubaneswar and Cuttack without intrusive third-party tracking.

Effective Date: Operating Year 2026
Governing Entity: Ilashbati Services Pvt. Ltd.
Operational Hub: Bhubaneswar & Cuttack, Odisha
Strictly Necessary

Session & Edge Auth

Enables secure OTP login recognition, Next.js Edge routing, and account continuity across pages without re-authenticating.

Always Active (Essential)
Functional & Memory

City & Address Book

Remembers your selected city (Bhubaneswar or Cuttack) and saved residences to enable instant 60-second doorstep dispatch.

Active on Device
Zero Ad-Trackers

No Marketing Retargeting

We do NOT sell user profiles or allow third-party marketing brokers to track your browsing activity across other websites.

Guaranteed by Policy

1. What Are Cookies and Client-Side Storage Technologies?

Section 1

Understanding Web Storage & Cookies

Cookies are small text data files transferred to and stored on your web browser or mobile device when you browse websites. These files allow the web server or application to identify your device, retain critical session state, remember customized preferences, and ensure seamless navigation across pages.

In addition to traditional HTTP cookies, Hire An Hour (Ilashbati Services Pvt. Ltd.) utilizes modern HTML5 Web Storage technologies, including LocalStorage and SessionStorage. These modern browser storage mechanisms operate entirely on your local device with enhanced encryption and zero payload transmission on routine network requests.

We believe in absolute operational transparency. We do not use deceptive tracking bugs, hidden cross-site browser fingerprinting, or invasive third-party ad retargeting cookies.

Notice: Zero Third-Party Advertising Policy: Hire An Hour is a utility platform providing verified home services, maids, cooks, and drivers. We do NOT monetize user data, display third-party banner ads, or share cookie profiles with marketing data syndicates.

2. How Hire An Hour Uses Cookies & Storage

Section 2

Operational Purpose of Our Client Technologies

Every cookie and client-side storage token deployed by Hire An Hour serves a distinct, functional purpose designed to facilitate verified service delivery across Bhubaneswar and Cuttack:

  • •Authentication & Account Continuity: Identifying your active customer profile so you do not have to authenticate via SMS OTP on every page transition.
  • •City & Hub Personalization: Remembering whether you are booking in Bhubaneswar (City ID 1) or Cuttack (City ID 3) to present accurate technician availability, local dispatch hubs, and emergency contact numbers.
  • •Rapid Address Book: Caching your delivery and home addresses locally so you can dispatch emergency plumbers, electricians, or cleaners in under 60 seconds.
  • •Service Clock & Live Status: Preserving active hourly work clocks and session timers while an attendant or driver is on duty at your residence.
  • •Payment State Integrity: Ensuring ephemeral checkout line-items, hourly coupon discounts, and GST invoice totals are calculated securely before gateway handoff.

3. Categories of Cookies We Employ

Section 3

Categorization Based on Functionality

To assist you in understanding our usage, we classify our digital tokens into four clear functional categories:

  • •Strictly Necessary (Essential) Cookies: These cookies are indispensable for the core operation of our platform. They enable secure authentication, edge routing, load balancing, and form transmission. The website cannot function correctly without these.
  • •Functional & Preference Storage: These tokens store user choices—such as your selected operational city, preferred language, saved household locations, and booking preferences—eliminating repetitive data entry.
  • •Security & Fraud-Prevention Tokens: Used to prevent unauthorized account takeover, verify authorized session tokens, detect automated scraping bots, and secure payment processing under RBI guidelines.
  • •Operational Performance & Diagnostics: Anonymous, aggregated telemetry tokens that monitor server response times, API error rates, and booking success metrics to maintain 99.9% uptime for our dispatch hubs.
Notice: No Tracking for Third-Party Ad Networks: We do not participate in cross-site tracking networks or commercial tracking ad-exchanges. Your service bookings remain confidential to Ilashbati Services Pvt. Ltd.

4. Comprehensive Inventory of Cookies & Local Storage

Section 4

Full Transparency Table of Active Keys

The table below details every primary cookie, LocalStorage key, and SessionStorage entry utilized across the Hire An Hour booking platform, Progressive Web App (PWA), and customer portal:

Key / NameCategoryStorage TypeProviderDurationOperational Purpose
hah_user_idEssentialHTTP CookieHire An Hour (First-Party)30 DaysSecures customer session recognition across Next.js Edge Middleware. Preserves verified user identity, booking access, and order history without requiring repetitive OTP logins.
hah_auth_userSecurityLocalStorageHire An Hour (First-Party)Persistent (until logout)Caches verified user profile details, contact numbers, and KYC token for rapid doorstep service dispatch verification and dashboard personalization.
hah_selected_city & hah_selected_city_idFunctionalLocalStorageHire An Hour (First-Party)PersistentStores customer service city selection (Bhubaneswar - City ID 1 or Cuttack - City ID 3) so rates, local hubs, and 60-minute dispatch availability reflect your exact neighborhood.
hah_saved_addresses & hah_permanent_addressesFunctionalLocalStorageHire An Hour (First-Party)Persistent (client controlled)Locally retains your saved flat/house numbers, society landmarks, and PIN codes for seamless 1-click hourly maid, cook, and driver checkout without re-typing.
hah_permanent_bookings & hah_active_work_sessionsSessionLocalStorageHire An Hour (First-Party)Active Service CycleTracks active ongoing hourly work sessions, timekeeper clocks, and monthly staff renewal reminders in real time directly on your device.
hah_payment_[id] & hah_booking_[id]SessionSessionStorageHire An Hour (First-Party)Browser Tab SessionTemporarily holds ephemeral pricing calculations, GST line-items, and service handover payloads during secure UPI/card checkout. Auto-purged upon tab close.
rzp_device_id & rzp_checkout_anon_idSecurityHTTP CookiePayment Gateway (Razorpay)Session / 1 YearDeployed by RBI-licensed payment gateway Razorpay to detect unauthorized device spoofing, mitigate digital payment fraud, and authorize RBI-compliant 2FA.
NID / _ga_maps_sessionFunctionalHTTP CookieGoogle Maps Platform6 MonthsEnables interactive street-level dispatch maps and locality geocoding so field service professionals and rapid-response hubs locate your doorstep accurately.

5. Third-Party Integrations & Embedded Services

Section 5

Trusted Service Partners

To provide bank-grade payment processing, accurate doorstep mapping, and mobile app synchronization, Hire An Hour integrates with select, vetted third-party service providers:

  • •Razorpay Payment Gateway: Compliant with RBI guidelines and PCI-DSS Level 1 certification. Razorpay sets security and device-integrity cookies during checkout to protect against unauthorized transactions and ensure seamless UPI, card, and NetBanking verification.
  • •Google Maps & Geocoding Platform: Used for customer address pinpointing and technician routing across Bhubaneswar (Patia, Saheed Nagar, Khandagiri, Nayapalli, Old Town) and Cuttack (Badambadi, CDA, Link Road). Google may set functional mapping cookies to render interactive maps.
  • •Google Play Store App Bridge: Deep-links and install badges connecting our mobile application for Android smartphones.
Notice: No Financial Storage: Hire An Hour never stores or has access to your full credit/debit card numbers, CVVs, or NetBanking passwords in cookies or local storage. All payment tokens are handled exclusively by RBI-authorized payment aggregators.

6. How You Can Manage, Block, or Delete Cookies

Section 6

Browser Controls & Settings

You hold full sovereignty over your browser storage. Most modern web browsers allow you to view, manage, delete, and block cookies through their application settings:

  • •Google Chrome: Go to Settings > Privacy and Security > Third-party cookies. You can allow, block, or clear cookies upon browser exit.
  • •Mozilla Firefox: Navigate to Settings > Privacy & Security > Cookies and Site Data. Select 'Clear Data' or manage custom exceptions.
  • •Apple Safari (iOS & macOS): Open Settings > Safari > Advanced > Block All Cookies or use Privacy settings to prevent cross-site tracking.
  • •Microsoft Edge: Navigate to Settings > Cookies and site permissions > Manage and delete cookies and site data.
  • •Android Chrome Mobile: Open Chrome menu (three dots) > Settings > Site settings > Cookies to adjust mobile device preferences.
Notice: Important Note on Disabling Cookies: If you choose to reject or clear essential cookies (such as 'hah_user_id'), you will be automatically logged out, your saved addresses will need to be re-entered, and active hourly timekeeper counters may require manual re-syncing.

Google Chrome

Settings > Privacy and Security > Third-party cookies > Manage exceptions

Mozilla Firefox

Settings > Privacy & Security > Cookies and Site Data > Clear or manage

Apple Safari

Preferences > Privacy > Prevent Cross-Site Tracking or Manage Website Data

Microsoft Edge

Settings > Cookies and site permissions > Manage cookies & site data

Android Mobile

Chrome > Settings > Site settings > Cookies & site storage

7. Storage Retention Periods & Security Safeguards

Section 7

How Long We Retain Client Storage

Session storage data is completely eliminated the moment you close your active browser tab or window.

Persistent authentication cookies are configured with a strict expiration window (typically 30 calendar days), after which a fresh SMS OTP authorization is mandated.

LocalStorage keys containing saved addresses or city preferences remain until you deliberately clear your browser cache, click 'Log Out' from your customer profile, or reset site permissions.

Security Protocols

All HTTP cookies generated by Hire An Hour are secured using standard HTTP protocols: SameSite=Lax flags to neutralize Cross-Site Request Forgery (CSRF) exploits, and Secure flags ensuring transmission exclusively over TLS 1.3 encrypted HTTPS tunnels.

8. Compliance with Indian Information Technology Laws

Section 8

Regulatory Framework

This Cookie Policy is published in strict adherence to:

  • •The Information Technology Act, 2000 (Section 43A and Section 72A)
  • •The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
  • •The Digital Personal Data Protection Act (DPDPA), 2023 of the Republic of India
  • •Reserve Bank of India (RBI) directives on digital payment security and tokenization

9. Grievance Officer & Corporate Contact Details

Section 9

Official Grievance Officer

If you have any questions, concerns, or requests regarding this Cookie Policy or the storage of client tokens on your device, our designated Grievance Officer is available to assist you:

  • •Operating Brand: Hire An Hour
  • •Legal Corporate Entity: Ilashbati Services Private Limited
  • •Designation: Data Protection & Grievance Redressal Officer
  • •Registered Head Office: Plot No-516/1619/4535, Genesis Villa, Near Patia Big Bazar, Chandrasekharpur, Bhubaneswar, Khordha, Odisha - 751022
  • •Official Email: grievance@hireanhour.com / hr@hireanhour.com
  • •Customer Helpline: +91 844-844-9303 / +91 72051 71885
  • •Operating Hours: Monday through Saturday, 9:00 AM to 7:00 PM IST
Notice: Response Guarantee: Under the IT Rules, 2011, all formal grievance notices submitted via email will be acknowledged within 24 hours and fully investigated within 15 business days.
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